Overview

At NOW 360 Experiential Marketing Agency (nowgiveaways.com), most of our products are personalized and branded specifically for your company, printed, engraved, or customized with your logo or message. Because of this, our returns policy is different from a typical retail store.

Customized and Branded Items

Once an order for a customized or branded item (including logo printing, engraving, or personalization) has entered production, it cannot be cancelled, exchanged, or returned. This is standard practice across the corporate gifting industry, as these items are made specifically for your order and cannot be resold.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 2 days of delivery with photos of the item and packaging. Once the defect or error is confirmed, we will issue a full refund.

Order Cancellations

Cancellation requests are only accepted before production begins. Once artwork approval is given and production starts, the order is considered final. For bulk corporate orders, cancellation terms may also be outlined separately in your quote or invoice.

Need Help?

For any questions about an order, a damaged item, or a cancellation request, please contact us at xeeshan@nowx.pk.

Last updated: September 2026.